Return & Refund Policy

Last updated: September 14, 2026

We want customers to understand the return process before purchasing. This policy applies to eligible products ordered through savoolanight.com.

Return request period

You may request a return within 30 days after the order is delivered. Contact service@savoolanight.com before sending an item back. Returns sent without prior instructions may not be accepted.

Eligibility

To be eligible, an item must be unused, unworn, unwashed and in substantially the same condition in which it was received, with original packaging, labels and included accessories. Proof of purchase is required.

For hygiene and safety reasons, opened personal-care items, products marked final sale, gift cards and customized or personalized products cannot be returned unless they are defective, damaged on arrival or not the product ordered. Additional exclusions stated on a product page also apply where permitted by law.

Damaged, defective or incorrect items

Inspect your order promptly. Report a damaged, defective or incorrect item within 7 days of delivery. Include the order number and clear photographs of the item, packaging and shipping label. Once verified, we may offer a replacement, refund or another appropriate solution.

Return shipping

If a return is due to a verified error by us or a verified defect, we will provide suitable return instructions and cover reasonable return shipping where required. For discretionary returns, the customer is responsible for return shipping and for using a trackable service. Original shipping charges are not refundable unless required by law or the return results from our verified error.

Refunds

We will inspect the returned item and notify you of the decision. Approved refunds are issued to the original payment method. Financial institutions commonly require 5–10 business days to post a refund after it is processed. We do not control bank processing times.

Exchanges

Product availability can change. The most reliable way to request an exchange is to contact us first. If an exchange cannot be arranged, we may ask you to return the eligible item and place a new order.

Cancellations

Contact us as soon as possible if you wish to cancel. We will try to help before processing begins, but cancellation cannot be guaranteed once an order has entered fulfilment or has been dispatched.