Orders
How do I place an order?
Select an available product and option, add it to your cart and continue to checkout. The payment methods available for your location will be shown during checkout.
When will my order be processed?
Most orders are prepared within 2–5 business days after payment is confirmed. Processing may take longer during public holidays, high-volume periods or when an address needs verification.
Can I change or cancel an order?
Contact service@savoolanight.com as soon as possible. We will try to help before processing begins, but we cannot guarantee changes after an order has entered fulfilment.
Products
Where can I find product details?
Materials, dimensions, available options, care guidance and other relevant information are stated on each product page. Please review the description before ordering and contact us if something is unclear.
Are SAVOOLA NIGHT products intended to treat sleep or health conditions?
No. Our products are ordinary consumer goods and are not medical devices. Website content is general product information and is not medical advice.
Delivery
How long does delivery take?
Estimated transit time is usually 7–15 business days after dispatch, depending on destination, carrier operations and customs. This estimate is separate from order processing time and is not a guaranteed delivery date.
Will I receive tracking information?
When tracking is available, it will be sent to the email address used at checkout after the parcel is dispatched.
Are duties and taxes included?
Applicable charges are shown at checkout where supported. Import duties, taxes or handling fees imposed by a destination authority may remain the recipient's responsibility unless stated otherwise.
Returns and support
Can I request a return?
Eligible unused items may be submitted for return within 30 days of delivery. Please read our Return & Refund Policy and contact us before sending anything back.
What if my order arrives damaged or incorrect?
Contact us within 7 days of delivery with your order number and clear photographs of the item and packaging. We will review the information and offer an appropriate solution where the issue is verified.
How can I contact SAVOOLA NIGHT?
Email service@savoolanight.com or call +852 5240 8809. Support hours are Monday to Friday, 9:00 AM–6:00 PM (UTC+8), excluding public holidays.